FAQ

How do I access the system?
For best results, use Chrome as your browser, type directly into the search bar: www.wfgscholar.com and logon using your Williston domain username and password credentials:
Username: WILLISTON\firstnamelastname
Password: (your password to log in to your computer). If you are uncertain about your username and password, please contact your local help desk.

We recommend that you do not try to use the links more than once that come in the automated messages, as they do not last very long due to security purposes. This is often the problem with users being unable to log back in when using these links.

Do I have to download any software or be connected to the company network?
There is no software to download and you do not need to be connected to the company network. WFG Scholar is a cloud-based training system. You can access your training materials from anywhere you have access to the internet.

What if I can’t login?
If your Williston username and password are correct and you cannot login, you most likely:

  • Do not have Javascript and Cookies enabled in your browser. These are required by WFG Scholar to operate effectively. Please contact your local help desk for assistance.
  • It could be that you did not include the Williston\ before your first name and last name in the username field. Keep in mind it is the backward slash \ that is located above your enter key.
  • It also could be that you are using links in your email messages that have expired or have already been used. You can’t use the links more than once. Instead go to your internet browser and type in www.wfgscholar.com

What if I want to view this training on my iPad or iPhone?
Some courses require Adobe Flash™. Unfortunately, that product is not supported on iOS devices.

Who do I contact for help?
For help with any of the system requirements or login support, contact your local help desk. For all other support, contact training@wfgnationaltitle.com.

What if I don’t have speakers or headphones to listen to the audio portion of the training?
Each course has text that you will be able to read and view on the screen. The text location on the screen depends on the course.

Can I print or save any of the courses?
You can print and save any additional reference materials that are listed on the right side of each course page under Additional Reference.

How do I get credit within WFG Scholar for taking a course and my completion certificate?
You will receive credit after you have viewed all of the screens and taken the Assessment for that course. Some courses will prompt you to download your certificate upon completion, while others can be downloaded or retrieved any time after completion. Note: not all courses include a certificate, but the system records your completion.

How will I know if I have mandatory training to take and am I reminded if I forget to complete the course?
You will be notified by a system email that you have been assigned a mandatory training course. Typically, you will be given 30 days to complete the training, unless the email states a shorter deadline. The system will notify you seven days prior to your deadline if you have not completed the course. You may also look in the Home tab to see what courses are due to be completed. Policy and Procedure Acknowledgements are required to be read and acknowledged 7 days after assigned, with a 3 day reminder. You will be required to acknowledge updated policies and procedures as they become available.

What happens if I get interrupted while I am taking a course? Can I log back in?
Avoid pauses when taking a course or it may not register as completed and you will need to start the course over. If there is too long of a pause between the screens, the system still allows you to finish the course and the assessment quiz. However, it thinks that you left the system and will not acknowledge the completion. If this happens, contact training@wfgnationaltitle.com and provide a screen shot of your score and the compliance staff will manually record your completion. After taking a quiz, be sure to wait for the system to log your score and completion – do not go back, or close out of the system until it finishes loading. You can log back in by pointing your browser to www.wfgscholar.com and entering your login credentials.

How can I find out which courses I have completed?
Completed courses are located under the Achievements heading within the system menu. You can view your completed courses and download completion certificates for many of the courses at any time.

How often are courses added to WFG Scholar?
New courses are added periodically. Watch for email notifications from WFG Training for courses you must complete. You can also follow “What’s new in Scholar” in the monthly TheFourthC publication, or visit www.wfgscholar.com to see what is new.

Why is a course back on my Home tab if I’ve already taken it?
WFG’s national lender customers, federal and state laws require us to take courses annually or every other year. The system will put these course back on your Home tab 30 days before expiring. The courses required annually are:

  • Privacy and Security for Real Estate Settlement Services Companies Course,
  • WFG Forgery, Fraud Prevention and UDAAP Course,
  • WFG Consumer Complaint Policy and Procedure Course,
  • Records Management,
  • Responsible Use of Social Media, and
  • SCRA: Service Members Civil Relief Act is required annually for WFG Lender Services employees.

The following are required every two years:

  • WFG Internal and External Notary Public Course 1 – required for escrow employees,
  • Sexual Harassment Prevention Course,
  • WFG Employment Law Fundamentals – required for supervisors,
  • WFG Termination Process – required for supervisors, and
  • WFG’s Disciplinary Steps Every Supervisor Needs to Know

Why does it say 50% complete when I have taken a PP Ack (Acknowledgement of Policies and Procedures)?
You have only completed the first step. With the PP Ack.’s you must complete both modules you see, the PP Review Page and Read and Acknowledged buttons. When finished reading the policy and procedure, click the blue Next button at the very end of the P & P which will take you to the “Read and Acknowledged” module. Once you have checked the box, continue clicking on the buttons that appear and your acknowledgement will be reported to WFG. Wait until the system has completed its loading process, otherwise it will not show that you have completed these modules.